SureFire Dogs, Inc.
NEW CLIENTS AND NEW DOGS
New clients must submit a New Client Form for themselves and their dog(s) before signing up for a class.
Existing clients (those who have previously filled out our New Client form and/or taken a class) who have a new dog to enroll with us can fill out the New Dog Form.
|If you have never taken a class with us before:||If you are an existing client with a new dog to add:|
You will be notified by telephone and E-mail if we must postpone a class due to inclement weather or for any other reason. If you are concerned about weather cancellations call the office, after 12 noon for an afternoon class and after 3pm for an evening class. In the event of class cancellation, the class will extend out an additional week.
Please make every effort to attend each class of your session. If you know in advance of an absence, i.e., business travel, vacation, please notify your instructor. You will be given homework in case of your absence. Discuss any questions regarding that homework with your instructor. We do not offer make-up lessons for classes missed, however, if you have a very specific problem you may wish to discuss a private lesson with your instructor.
When entering and leaving class or the building maintain control — keep a short leash, keep your dog out of other dogs faces, be careful to look for others coming and going. Be respectful of other dogs’ space.
Owning a pet is a pleasure and a responsibility. Whenever on the premises please have your dog relieve themseves in the outdoor "sandbox" provided near the building. Use the provided pooper-scooper or a baggie to clean up after your dog and dispose of it in the container provided. Our building is also used by non-dog people, so please be considerate, watch your dog and clean up after them. We will provide spray disinfectant, baggies and paper towels for use inside. Remember, a responsible dog owner ALWAYS has a poop bag in their pocket!!
We encourage everyone in the family to attend and observe the primary handler in class. For safety purposes we ask that a family member over the age of 12 serve as the primary handler. A family adult should be present to properly supervise children during class. For young children with short attention spans, bring activity books or homework to occupy their time.
If your dog is vomiting, has diarrhea, is lethargic or is coughing or sneezing, they are probably not feeling well enough to attend class. Dogs are susceptible to contagious illness so it may be best to leave your dog at home and attend class and observe. If your dog has persistent problems make certain to check with your veterinarian. Advise your vet that your dog is attending training classes and discuss when they can return to class. Make certain that your dog is free of fleas and ticks by checking your dog's entire body every day during tick season. See your veterinarian on an annual basis to keep them up to date on vaccines or run immunity response titers. We reserve the right to dismiss your dog from class if we feel that they pose a health or safety risk to the class or if being in class is not in their best interest.
Female dogs in season are permitted to attend group classes as long as they wear pants while on the premises. Most pet stores have a variety of styles or you can use girls' or ladies' nylon stretch panties with a tail hole cut in them. If you have a female who is not spayed please be prepared in advance.
REFER A FRIEND
Refer a friend and receive $10 off your next class. Tell your friend to mention your name in the 'Where did you hear about us?' section of the registration. Once your friend has started a class with us, you will be eligible for your discount. No Limit to the number of friend referrals!! (Offer cannot be combined with other coupons and only one referral discount applied per class).
CLASS REFUND/CANCELLATION POLICY
There are no refunds of tuition after a class session has started. If there is a serious family illness, death, or other extenuating circumstance please discuss this with your instructor. No make-up classes are provided for missed classes. If you withdraw more than one business* day prior to the start of class, there is a $5 fee. If you withdraw only one business* day prior to the start date of class, there is a $25 fee. If you withdraw on the business day of the start of class, there is a $50 fee. If you switch to another upcoming class one or more business* days prior to the start date of class, there is no fee. Refunds will be processed within 30 days of the cancelation date. (* Our business days are Monday through Friday. One business day prior to Monday is Friday).
PRIVATE INSTRUCTION/BEHAVIORIAL CANCELLATION POLICY
All appointments must be paid in advance. If cancelled the day of or 1 day prior no refund will be given. If cancelled 2 or more days prior to the appointment a fee will be assessed. For a 1/2 hour appointment a fee of $15 is required, for a 1 hour appointment a fee of $25 will be required. For behavioral appointments a fee of $25 will be required.
A returned check does not constitute a valid payment, therefore not holding your class/seminar enrollment. A $25.00 fee will be charged for each returned check.